By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)
On 1st June 2010, 18 Leading Stewards and Leading Stewardesses attended the LS Development Program at CCTS. The 3 day program included short sessions on soft skills in which they were lectured on Assertiveness and Delegation, Basic Communications Skills and a crash course on Food and Wine knowledge. This program was first conducted in 2006. However, it has been revised to meet the current needs of the cabin crew which we hope the crew will find it beneficial for their personal development.
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