By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

CCTS would like to welcome our latest intake of initial cabin crew to our MH family! They are divided into two groups; Batch 6 which consists of local crew and 6A, Korean crew. The local crews reported for duty on 7th July while the Korean crew on the 12th July. Prior to joining MAS, some of these newly batch crew had experience working with Emirates, Oman Airways and Qatar Airlines. Besides having experience as airlines stewards and stewardess, some of them were from hospitality background. We hope, with their experiences, they are able to perform to their fullest ability and gain back the title of World Best Cabin Staff!!

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

A graduation ceremony was held on 22nd June 2010 for our Initial Cabin Crew Group 02 / 2010. The ceremony was held at the Malaysia Airlines Academy Auditorium. The ceremony began with a speech by Puan Hayati Dato’ Ali, General Manager Inflight Services followed by a certificate presentation. The special awards for the ‘Best Examination Results’ went to Flight Stewardess Jasmin Tsai while the ‘Best Overall Trainee’ went to Flight Steward Bahari Pandak. Congratulations to all trainees for making through the 78 days of training and also to the organising committee in making the graduation ceremony an immense success!

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

On 1st June 2010, 18 Leading Stewards and Leading Stewardesses attended the LS Development Program at CCTS. The 3 day program included short sessions on soft skills in which they were lectured on Assertiveness and Delegation, Basic Communications Skills and a crash course on Food and Wine knowledge. This program was first conducted in 2006. However, it has been revised to meet the current needs of the cabin crew which we hope the crew will find it beneficial for their personal development.

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

On 15th June 2010 a group of Korean students from INTI College were taken through a crash course on Aviation and Food & Beverages at CCTS. During the course, the students were briefed on the history of aviation in order to familiarize them with the aviation industry. They were later taught on the parts of an aircraft. Besides that, the students were also given an insight on the theory of flight, safety measures during the turbulence as well as the flight pattern.

After they had gone through the aviation course, the students had the opportunity to learn the sequence of meal service and cheese making. In addition, they were exposed to 5 types of beverages, the wine making and cocktails. The participants were thankful that they had learned a great deal of knowledge during the one day training and would like to thank CCTS for making their stay enjoyable and interesting.

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

Welcome to Malaysia Airlines!

CCTS would like to welcome new cabin crew trainees of group 05/10. The group comprises of 20 cabin crews; 15 female and 5 male. Prior joining Malaysia Airlines, most of these new trainees were from various working backgrounds such as sales assistant, agent insurance, event executive and office assistant.

We wish them good luck in their new career. Hopefully they will continue to strive in maintaining the ‘World’s Best Cabin Staff Award’ and to contribute in achieving our Five Star Airlines status.

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

CCTS has introduced a Foreign Language Programme for the cabin crew. Currently, we are offering the French and Arabic courses for the elementary level. The objectives of this programme are to enhance the cabin crew’s ability of speaking a foreign language and also to attract more French and Arabic speaking passengers to fly with Malaysia Airlines. A total of 75 cabin crew from Wide Body and D-fleet were specially selected to attend this programme.

The French course has commenced on 18th May 2010 and it is conducted by the French instructors, Mr. Bruno Decourcy and Mr. Alan Le Bras from KDU College while the Arabic course which is conducted by Mr. Abdl Nasr from Aldiwan Arabic Centre, has commenced on 25th May 2010.

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

A graduation ceremony was held on 11th May 2010 for our Initial Cabin Crew from group 20 / 2009 and 01 / 2010. The ceremony was held at the Malaysia Airlines Academy Auditorium. The certificates were given to the trainees by Puan Hayati Dato’ Ali, General Manager of Inflight Services and the special awards were presented by Captain Azharuddin Osman, Director of Flight Operations.

Congratulations to all graduates for making through the challenges in their trainings and the trainers who have trained and instilled Malaysian Hospitality values in our World’s Best Cabin Staff!

By: Jamila A Mohamed Faritullah Khan (Flight Safety Training)

I never thought the day I was going to clip my wings is already here. It felt as if it was just yesterday, I joined the airline as a flight stewardess... I was based in Kota Kinabalu to fly the Fokker 50 for six months. Of course, at first, we didn't want to be based there… but then, we didn't want to come back… Ha Ha Ha… that was fun… staying with friends as well as learning and unfolding what life had planned for us. Today, as I leave my flying career, I leave with wider insight on how cultural differences affect not only people, but politics and the environment.

My basic training...?

When based in Kota Kinabalu…

Celebrating Raya at stations…

Learning cultures…

The environment…

Accepting my appointment letter to work on ground with Flight Safety and Human Factors as Flight Safety Instructor was what I wanted, and have to be fun... But then, waking up at 5.30 in the morning to get ready and leave the house before the traffic starts… phew… it was tough. Realizing that there won't be 'Dinner in Kuala Lumpur and Breakfast in London' nor 'Breakfast in Paris and Breakfast again in Kuala Lumpur' for the time being… made it tougher… I purposely stayed until 8.25am in the cafeteria chatting with my crew friends… consoling myself and building my courage. I was to report to work at 8.30 in the morning… he he he.

When I finally got the courage and put my first step into FSHF's office on the second floor; the welcoming smiles on the faces of my new colleagues in Flight Safety Training gave me a new founded life. The idea of waking up so early in the morning to go to work now vanished… Further, standing on the other side of the table and with my friends being my students, made it more fun…?

Having been flying (half wing though… as I am not flying the plane, he he he ) for the past 18 years, had created so much of M&M's (moments and memories) that I will cherish as it had made me who and what I am today. Were my last few flights memorable…? Indeed, it was. My IFS… Mazlan and Rahim and the rest of the crew, really made sure I had more M&M's to cherish.

Now, I have started to unfold a new chapter in my life, with more M&M's as life is a process and we are in the process. Some of the early moments and memories captured in this new chapter of life…

Introducing… the training beauties…

Some of the refresher practical drills conducted for the flight and cabin crew this year. Fire Fighting, Smoke Evacuation and Door Drills…

Hope you enjoyed reading them....as much as I enjoyed writing them… By the way, how about your M&Ms?

By: Herni Azura Hashim (IFS, CCTS)

In April, MAS adopted schools’ students from Terengganu, Perak, Sabah and Sarawak came to pay a visit to MAS Academy.

The three day visit was organized for the PINTAR program and there were 105 students and 14 teachers from 7 schools.

It was a fun day for us - the CCTS team as we brought the students for a tour around the academy.

We took them around CCTS, Safety Department, Grooming and First Aid room.

The students were given an insight on table manners and social etiquette. They were also taught first aid and given the safety practical session by the safety instructors.

Besides having a brief session of Grooming and First Aid, they were brought to the Cabin Services Trainer (CST) to get the insight look and hands on experience of B737, A330 and B747 CST.

We hope the students relished the experience and will take it home as something that they will always remember.